Q. How long will it take the locksmith to arrive at my house?
A. In most cases our employees can be at your service within half an hour. If we are dealing with an unusual amount of calls the response time may take longer, in which case we would notify you.
Q. To which areas does your service extend?
A. Our services extend throughout the New York City area, including Manhattan. If you are looking for a locksmith in New York, you have come to the right place!
Q. In which field of expertise do the locksmiths specialize in?
A. Our employees specialize in a variety of disciplines, related to locks and security systems. The most common specialties are usually related to the most typical types of repairs, such as re-keying, cylinder replacements and lock installations.
Q. Are your services available around the clock?
A. We are proud to make our services available 24 hours a day, 7 days a week. This includes Sundays and holidays.
Q. Will I receive a price estimate before the locksmith begins to work?
A. Our employees all agree to respect our “service pledge”. One of the sections stipulates that professionals are obligated to draw up a fixed and detailed estimate, verbal or written, and obtain consent from the customer before the work starts.
Q. Who do I contact in a case of disagreement with the professional?
A. We will try to provide a fair and satisfying solution in case of a disagreement between clients and our employees. Our company provides a telephone hotline through our customer service, which you can reach directly at 877-361-6209.
Q. Are my personal details safe on your website?
R. As mentioned in our commitment to protecting privacy, we guarantee the protection of your personal information through a rigorous security system. We assure you that we will not use your details without your consent.
Q. How do I pay the bill?
You may pay your bill in cash or with any credit card valid in the U.S. but we don’t accept checks.
Q. Which neighborhoods in New York do you actually operate in?
A. Sky Home Services is able to send one of its employees to each of the New York neighborhoods, including all of Manhattan, Queens, Brooklyn, Bronx and Staten Island.